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Shipping & returns
Every order is packed in Bratislava within 1–2 working days and shipped tracked with Packeta or GLS to 25 EU countries.
Shipping rates
Rates below apply to parcels up to 2 kg — which covers every gift box and most baskets. Heavier parcels are priced at checkout before you pay (typically +€2–4 per extra kilogram). All prices include VAT.
| Zone | Countries | Rate (≤ 2 kg) | Free over | Delivery |
|---|---|---|---|---|
| Slovakia | SK | €3.90 | €49 | 1–2 working days |
| Neighbours | Czechia, Hungary, Austria | €5.90 | €79 | 2–4 working days |
| Central | Germany, Poland, Slovenia, Croatia | €7.90 | €89 | 3–5 working days |
| West | Netherlands, Belgium, Luxembourg, France, Italy, Denmark | €9.90 | €99 | 4–6 working days |
| Rest of EU | Spain, Portugal, Ireland, Sweden, Finland, Romania, Bulgaria, Greece, Estonia, Latvia, Lithuania | €12.90 | €119 | 5–8 working days |
Delivery times count from dispatch, in working days, and are typical rather than guaranteed. Around Christmas carriers slow down: order by 15 December for delivery before Christmas Eve in zones 1–3, and by 10 December elsewhere.
Tracking
You receive a tracking link by email the moment your parcel is scanned by the carrier, and you can always check the status on Track an order. Packeta delivers to home addresses and to thousands of pick-up points; GLS delivers to the door and leaves a card if you’re out.
Customs & taxes
We ship only within the EU single market, so there are no customs duties or import VAT on arrival — the price you see at checkout is the price you pay. We do not currently ship to the UK, Switzerland, Norway or outside Europe.
Damaged or missing items
Wafers get crushed and honey jars, very occasionally, crack. If anything arrives damaged, email a photo of the item and the packaging to shop@teamday.ai within 48 hours of delivery and we will send a replacement or refund the item — your choice, no need to send anything back.
Returns & the right of withdrawal
As a consumer in the EU you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To do so, email us or use the withdrawal form in our Terms, then send the goods back within a further 14 days. We refund the price of the goods and the standard outbound shipping within 14 days of receiving the return. Return postage is at your cost unless the item was faulty or not as described.
Food exception. Under Article 16 of the EU Consumer Rights Directive (and § 7(6) of Slovak Act 102/2014 Coll.) the right of withdrawal does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons once unsealed, nor to goods liable to deteriorate or expire rapidly. In practice: unopened food items in their original sealed packaging can be returned; opened food cannot. Gift boxes may be returned complete and unopened.
Returned goods must be unused and in their original packaging. Please send returns to the address in our contact details, and keep proof of postage.
Questions
Anything unclear? Write to shop@teamday.ai — a human in Bratislava replies within one working day.